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The Personal Independence Payment Claim Review

07 Sep 2018 | Author: Paul B


Again, here we are, trying to help another client who has been given the runaround by the Department for Works and Pensions. This time, a Personal Independence Payment Claim review was made on 17 July 2017. The claim was not processed in a timely manner so we requested suitable compensation for the  delay in processing the claim which is standard procedure in this type of situation. The response we received from the Wales Service Center for Personal Independence Payment was less than favourable to say the least.

     Their response, in short, was that although the decision letter was not issued at the time of the decision to inform our client of the Department for Works and Pensions decision, they would not pay compensation for the delay. A typical, yet very frustrating response.

Events Timeline

     Here is a timeline that should help put this in better perspective for you. On 17 July 2017, a request for a review of the client’s Personal Independence Payment Claim was filed with the Department for Works and Pensions. The Wales Service Center for Personal Independence Payment didn’t receive the PIP form until 15 August 2017. They conducted their assessment of the claim on 30 November 2017 and finally awarded the decision’s amount of just £586.28 into the client’s account on 11 December 2017, almost 5 months later!

Did The Wales Service Center For Personal Independence Payment Do Everything They Could?

     In their defense, the Wales Service Center for Personal Independence Payment did contact the case manager about the delay in issuing the decision letter, but that was the extent of their efforts.

     The Wales Service Center for Personal Independence Payment also went on to say that there was no delay in the processing of the claim and, although the decision letter was not sent right away, they would not issue compensation to the client. Apparently, 5 months is the standard amount of time it takes to review and answer a PIP review.

Benefits Answers Works Hard For You

     They ended the letter with an invitation to contact them for discussion of the matter. Do they think that we won’t take them up on their invite? Of course we will! Benefit Answers works hard for our clients and we don’t accept excuses, only answers that can help provide a solution for our clients who have put their trust in our experience and our ability to get them the benefits they deserve.

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