Attendance Allowance - How to Apply

Applying for Attendance Allowance can be a straightforward process if you understand the steps involved. This guide will help you understand how to apply for Attendance Allowance in the United Kingdom.


1. Getting the Application Form:

To begin the process, you need to get the Attendance Allowance application form (Form AA1A). You can get the form in a few different ways:

- Download it online from the GOV.UK website [here](
- Call the Attendance Allowance helpline at 0800 731 0122 to have one posted to you.
- Request via textphone service if you're hard of hearing at 0800 731 0317.

Remember, your application date is the date the office receives the call, the date you download the form online, or the date the form is received by the office if you have requested it by post.

We have also written a user guide to the Attendance Allowance form which you may find helpful.


2. Completing the Application Form:

The form is fairly detailed, requesting information about you, your health conditions and the impact these have on your daily life.

- Fill in the form with as much detail as possible about how your disability or illness affects you. Be specific and thorough.
- Do not underestimate your needs. Describe your worst days as well as your average days. If your condition varies, explain this in the form.


3. Gather Supporting Documentation:

Along with the completed form, gather any documents that support your claim. This could include:

- Letters from specialists or consultants involved in your care.
- Prescription lists.
- Care plans.
- A letter from a carer or relative that sets out how they help you.
- Any other relevant evidence about your health condition and how it impacts your daily life.


4. Submitting the Application:

Once you have completed the form and have your supporting documents ready, you need to send everything to the Department for Work and Pensions (DWP). The address is on the form.

- You can send the documents by post. Consider using registered mail or getting proof of postage to confirm that your application has been received.
- There is currently no online submission process for the Attendance Allowance application as of the date of this guide (July 2023).


5. Wait for the DWP's Decision:

After you've submitted your application, the DWP will review your form and any supporting evidence. They might contact your healthcare providers for more information about your condition.

- The DWP may also ask you to attend a face-to-face assessment, although this is less common for Attendance Allowance than for some other benefits.
- You should get a decision letter within 8 weeks, but it can sometimes take longer. If it's been longer than 8 weeks, you can call the Attendance Allowance helpline to check on your application.


6. Challenging the Decision (if necessary):

If you disagree with the decision, you have the right to challenge it. You need to ask for a mandatory reconsideration within one month of the date on your decision letter. For more information about reconsiderations and appeals see Attendance Allowance Appeals.


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